Last updated: September 22, 2025

At Aynora Services, we want you to feel confident when ordering your logo. That’s why we offer a satisfaction guarantee — if you’re not happy, you’re protected.

1. Concept Validation

A concept is considered validated when the client provides explicit approval of the initial concept, either by:

  • Email confirmation, or

  • Submitting a revision form with a rating of 6 points or above.

Note: Validation confirms the design direction is on track, but revisions can still be requested within the project workflow.

2. Full Refund Guarantee

You can request a full 100% refund at any time if you’re not satisfied with the work.

  • Before concept validation: You can request a refund at any point before approving the initial concept, and it will be processed in full.

  • After concept validation: If you’ve approved the concept, you can request a full refund within 7 calendar days after validation if the direction or first revision doesn’t meet your expectations.

No questions asked — we want you to feel completely safe when working with us.

3. Partial Refunds (After 7 Days)

If more than 7 days have passed since concept validation but you’re still unhappy, you may be eligible for a partial refund:

Requests made between 7 and 14 days after concept validation may qualify for a 40–60% refund, depending on the stage of revisions.
We’ll always review your case fairly and, where possible, add bonus concepts or future credits to make things right.

4. Non-Refundable Situations

Refunds are not available if:

  • 14 days or more have passed since concept validation.

  • Final logo files have already been delivered, approved, or downloaded.

  • Five or more revision rounds have been completed.

  • The project is delayed because of no response from the client for 7+ days.

Exceptions: If there’s a proven issue on our side (like plagiarism or a major technical error), we’ll always take responsibility.

5. Before a Refund, We’ll Try to Fix It

Our goal is to get you a logo you love. Before processing a refund, we’ll always offer to:

  • Assign your project to a different designer.

  • Provide extra logo concepts or bonus assets.

  • Give you direct support from a Project Manager.

Most clients find these steps get them exactly what they were looking for.

6. How Refunds Are Processed

  • Refunds are sent back to your original payment method.

  • Processing times vary by bank/payment provider.

  • Every refund is logged in your project record for transparency.

7. How to Request a Refund

Email hello@aynora.net from the same email you used to place your order. Include:

  • Your company name

  • A short explanation of the issue

We’ll get back to you quickly and work with you to resolve it.

Our Promise to You

You’ll never be stuck with a design you don’t love. Whether it takes a refund, extra concepts, or a different designer, Aynora Services will make sure your brand ends up with the right logo.

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